The Sales talk in healthcare-oriented tourism

Target Audience

Facilitators for health travel
Tour operators and bus companies
Travel agents
International care coordinators
International Patient Service Teams in Hospitals

Number of participants

Maximum: 12 persons
Minimum: 6 persons

Learning success

After the training, participants will have a clear framework of the sales call and will be able to implement the acquired knowledge into their daily practice.

Content

During the Basic Sales Training, participants will be introduced to the importance of:

• Good preparation
• Proper goal setting for the client meeting
• Proper developing of a conversation
• Proper questioning
• Conversion of the product properties into advantages for customers
• Accurate closing of the conversation
• Accurate assessment of the profile of a/the customer
• Understanding of the value of client objections

Learning methods

Optimum combination of: interactive presentations, case studies, reports based on experiences, reflection, group work, feedback, single work, questions and answers, discussion.

Your advantages

Our training is designed in a way, that special needs of salespeople and facilitators in healthcare-oriented tourism will be covered.
Participants will profit from the seminar lead´s experiences as well in tourism as in the health industry. Who wants to be successful in the health industry needs to know some rules, which are learned and trained in this course to implement them in sales.
We are working with case studies directly coming from participant´s practices. This gives the training a practical orientation and makes it vivid and successful for attendees.